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Administrative Clerk

Company: Serco Group
Location: Euclid
Posted on: November 16, 2021

Job Description:

Position Description If you love a high energy and fast pace environment - Serco has a great opportunity for you! The Operations Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. In the Administrative Clerk role, you will: * Acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries. * Provide base level customer service. * Managed inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response. * Keep accurate records of all conversations, and meeting contractual qualitative and quantitative targets. * Perform tasks associated with call handling to include basic plan and participant file research and updates. * Preparation and scanning of documents into PBGC systems. * Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration. * Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. * Works under immediate supervision and reports to a supervisor. Office location is in Euclid, Ohio Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted. Qualifications To be successful in this roll, you will have: * High School Diploma or GED * Must be able to obtain and/or maintain a Pubic Trust security clearance. * Two years of related experience. * Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. * Microsoft Office knowledge and experience. The hourly rate for this position is $16.88/hr, plus $4.22/hr for Health and Welfare (H&W). Office location is in Euclid, Ohio Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted. If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com. COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements. Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by January 4, 2022 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation). Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).

Keywords: Serco Group, Euclid , Administrative Clerk, Administration, Clerical , Euclid, Ohio

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