Law Firm Customer Service Representative & Receptionist

Company: Law Office of Julie A. Paquette, PLC
Location: South Lyon
Posted on: February 17, 2026

Job Description:

Job Description Job Description The Law Office of Julie A. Paquette, PLC, is a growing estate planning and probate law firm located in downtown South Lyon. We are known for our strong team culture, collaborative environment and compassionate approach to helping clients during some of life's most difficult moments. We are looking for an organized and people-focused Customer Service Representative to be the first point of contact for clients and prospective clients to join our winning team! This position is ideal for someone who genuinely enjoys connecting with people, can balance multiple priorities, and takes pride in their work. You'll interact with clients daily, so active listening and clear communication are key. You'll be managing phones, appointments, and administrative tasks to support keeping everything running smoothly at the front of the office. When You Join Our Team, You’ll Gain Leadership Support: We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success! Collaborative & Inclusive Work Culture: We value all of our team members’ experiences and backgrounds, and we continue to build dynamic teams. We’re committed to listening to team members’ ideas in order to make some of the best improvements. Positive Impacts: You’ll make a difference by compassionately helping clients through the legal process. Be Part of a Winning Team: You’ll become a team member of a winning team designed for growth, collaboration, and even fun! Opportunities for Growth: As a member of a premier professional team, you will have the opportunity to discover new technical skills, develop customer service techniques, and improve your time management knowledge. We are dedicated to helping all our team members reach their goals and achieve excellence. Compensation: $17 - $20 hourly depending on experience Responsibilities: Client Experience & Intake Greet clients and visitors with warmth and professionalism Provide excellent customer service while answering, screening, and routing incoming phone calls Conduct initial intake calls with prospective clients, gathering information with empathy and care Evaluate prospective client inquiries for fit and guide them toward scheduling an initial consultation with a member of the team Schedule, confirm, and manage appointments on the calendar system via phone, email, and text Assist with new client onboarding and paperwork collection Administrative & Office Support Receive, sort, and process daily mail Maintain reception area and set up the conference room for meetings Maintain and organize electronic and physical client files Manage office supplies and assist with general administrative tasks (scanning, filing, copying, etc.) Support other team members as needed Qualifications: 1-2 years of previous experience in a professional office performing administrative tasks Strong interpersonal and communication skills Excellent organization and attention to detail Ability to manage multiple tasks in a fast-paced environment Proficiency with Microsoft Office Professional, friendly demeanor with a "clients first" mindset Preferred (but not required): Law firm experience Experience with CRM or case management software About Company We are a rapidly growing boutique law firm located in downtown South Lyon, known for our strong team culture! We take pride in serving clients by addressing their estate planning and probate needs with care and compassion. Our Core Values Are: Honesty Good Vibes Collaboration Trust Communication Respect Passion Benefits Offered: Quarterly performance-based bonuses Medical, dental, and vision benefits 9 paid holidays 2 weeks of paid vacation time in the first year Occasional work-from-home opportunities for high performers Supportive leadership and training Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m. This position is primarily on-site at our South Lyon office Ready for a chance to join a close-knit, compassionate team of dedicated legal professionals? You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients' lives every day. If this sounds like a job you’d love, apply now!

Keywords: Law Office of Julie A. Paquette, PLC, Euclid , Law Firm Customer Service Representative & Receptionist, Administration, Clerical , South Lyon, Ohio