Technical Training & Support Specialist
Location: Strongsville
Posted on: June 23, 2025
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Job Description:
Schaeffler is a dynamic global technology company and its
success has been a result of its entrepreneurial spirit and long
history of private ownership. As a partner to all of the major
automobile manufacturers, as well as key players in the aerospace
and industrial sectors, we offer you many development
opportunities. Your Key Responsibilities Position Goal: The
Technical Training Specialist is integral to our mission to enhance
technical proficiency among mechanics and customers. This role is
designed to: Develop and deliver technical content, including
videos, Technical Service Bulletins (TSB), and posts. Facilitate
individual and group training sessions for customers. Support
warranty claims and project initiatives either locally or as
defined by headquarters. Report on monthly technical services KPIs
for the sub-region. Enhance traffic and engagement with REPXPERT.
Foster collaboration and trust with local shops and technicians.
Assist the call center with escalated calls and additional
training. Key Responsibilities: Generate educational materials for
mechanics, including videos and posts. Conduct individual and group
training sessions for customers. Provide on-site and remote
technical support to clients. Assess and evaluate warranty claims
and coordinate resolutions. Support projects defined locally or by
HQ. Track and report monthly tech services KPIs. Create synergies
and collaborate with other regions. Assist the call center with
escalated calls and training. Your Qualifications Associate or
bachelor’s degree in automotive technology, Engineering, or related
field. ASE Certifications required; Master Mechanic ASE
certification is a plus. Previous experience in the automotive
aftermarket industry is advantageous. Strong interpersonal,
communication, and presentation skills. Team-oriented with
excellent customer service and pressure handling abilities.
Demonstrates creativity, perseverance, commitment, and goal
orientation. Proficiency in MS Office (Advanced) and SAP (Basic).
External applicants must be authorized to work in the US without
employment VISA or other sponsor As a global company with employees
around the world, it is important to us that we treat each other
with respect and value all ideas and perspectives. By appreciating
our differences, we inspire creativity and drive innovation. In
this way, we contribute to sustainable value creation for our
stakeholders and society as a whole. Together, we advance how the
world moves. Exciting assignments and outstanding development
opportunities await you because we impact the future with
innovation. We look forward to your application.
www.schaeffler.com/careers Your contact Schaeffler Vehicle Lifetime
Solutions USA LLC Ilse Gonzalez 525511040397 Schaeffler is an equal
employment opportunity / affirmative action employer. All qualified
candidates will receive equal employment opportunities and
consideration for employment without regard to unlawful
consideration of race, color, sex, sexual orientation, gender
identity, age, religion, national origin, disability, protected
veteran status, or any other status protected by applicable law.
Keywords: Sales Management;
Keywords: , Euclid , Technical Training & Support Specialist, Engineering , Strongsville, Ohio
