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Manager of Program Operations

Company: The Metanoia Project
Location: Cleveland
Posted on: November 14, 2019

Job Description:

Manager of Program Operations Reports To: Executive Director POSITION SUMMARY Manages and records progress of all programs and operations for the Metanoia Project INC, at the direction of the Executive Director, assuring the highest quality care and services for guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES Which must be performed in order to carry out the position purpose summarized above (General representation of the key duties and responsibilities of this position; other duties may be assigned, as required.):
Overall Supervision:--- Implements Metanoia Project approved operational programs in effective, efficient, safe and creative ways within parameters the Executive Director sets.--- Performs all administrative duties to maintain the financial health of the programs by assisting with the preparation of the annual operating budget, monitoring variances, identifying trends, and controlling costs.--- At direction of Executive Director, assists with all Human Resources functions including but not limited to staff evaluations, discipline, training, retention, payroll, scheduling, and recruiting.--- At the direction of the Executive Director, assists with all operations functions such as: ensuring the safety of buildings and grounds, acting as a liaison between partner organizations, ensuring inventory, laundry, transportation and other systems are functioning efficiently.--- Coaches and trains staff to lead program development initiatives with approval from Executive Director. Provides program tools for staff such as: Rules for guests, resources for coordinators, data collection forms, inventory systems, staff schedules etc. Models and provides coaching on how to improve effectiveness when working with guests and other employees. --- Directly supervises site coordinators at both hospitality centers. Holds site coordinators accountable for ensuring that each universal worker is building relationships with each guest in the satellite center. Holds site coordinators accountable for keeping a data sheet on each guests. Encourages site coordinators stay aware of and reach out to community resources. --- Holds weekly communication meetings with coordinators and senior staff and addresses concerns.--- Provides weekly written program report to Executive Director and requests support when necessary.
On-site regular duties:--- Spends at least 25 hours per week providing on-site management and support for coordinators at both hospitality center sites. This includes at least 5 hours per week supervising second shift at both sites (1am-7am). --- Spends at least 15 hours per week doing administrative activities such as: writing schedule, organizing data, inventorying and purchasing supplies, running and auditing payroll. --- Coordinates with Executive Director to ensure proper and efficient transportation between Denison UCC and St. Malachi.--- Submits a weekly program report to executive director and requests support when necessary.--- Ensures that coordinators have proper forms to track daily activity such as: Guest counts, service sign-up sheets, guest information sheets, incident reports, grievance forms, Volunteer data sheets etc. --- Ensures that data from staff forms is collected and recorded in an organized format and that volunteer information is entered into Little Green Light database.--- Inspects, inventories, and provides supplies for guests. --- Conducts inspections of the interior and perimeter of hospitality facilities. Reports, requests and monitors routine and preventative maintenance activities required for properties to the Executive Director and to respective property owners' designees.--- Coordinates with staff to ensure that all guests and staff are treated with dignity, respect and compassion--- Coordinates with staff to ensure that the rights of all guests and staff are respected. Especially the right to a clean, safe and supportive environment where individuals can make their own choices. --- Works with guests and staff to resolve complaints, implements appropriate solutions, and enforces guest and staff rules.--- Consults with Executive Director on new program proposals prior to implementation and secures approval. --- Coordinates with executive director and volunteer coordinator to ensure that all necessary materials are ordered and made available to guests and staff--- Performs other related duties as assigned.

QUALIFICATIONS A. Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications (To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.): --- Integrity and self-motivation.--- Peer support training and knowledge a plus--- Ability to communicate and interact well with the general public, guests, and staff - demonstrated written and oral communication skills including presentation of material in an articulate and concise manner; ability to listen and process others' points of view.--- Organizational skills to effectively and efficiently carry out responsibilities.--- Ability to step in and assist front-line staff.--- Knowledge of federal, state, and local laws and regulations pertaining to operations.--- Familiarization in the preparation of budgets, and ability to read and understand financial reporting. --- Able to direct and analyze both the physical and fiscal operations of the program.--- Knowledge of resources available to those experiencing homelessness in Cleveland. --- Ability to define problems, collect data, establish facts and draw valid conclusions.--- Ability to prepare meaningful, concise and accurate reports. --- Demonstrated ability to successfully manage the operations of a program.l Demonstrated knowledge of Microsoft Operating Systems and Microsoft Office Suite including Excel.--- Ability to travel several miles between hospitality sites at night in inclement weather.l Demonstrated ability to follow directions and accurately complete work.l Ability to manage conflict productively.l Ability to consistently meet deadlines.l Ability to improvise with limited resources while maintaining safety and integrity standards. l Ability to utilize personal computer equipment and internet connection; problem solve and execute troubleshooting of computer equipment and software programs.l High School Diploma or GED required.l Successfully-completed post-secondary education preferred.
B. Essential Physical Demands and Working Environment (The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.):l Ability to see, communicate, hear and utilize electronic communication devices.l Work environment with minimal supervision.l Ability to lift, push, pull and carry up to 30 lb inventory and laundry deliveriesl Ability to travel locally between sites.
C. Previous experience that is necessary background to qualify for this position:l Community engagementl Operationsl Supervisory management

Keywords: The Metanoia Project, Euclid , Manager of Program Operations, Executive , Cleveland, Ohio

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