Operations Assistant

Company: Akron Metropolitan Housing Authority
Location: Akron
Posted on: February 21, 2026

Job Description:

Job Description Job Description AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Operations Assistant Reports to: HCVP Manager Department: HCVP Date: May 2023 FLSA Status: Exempt - Non Bargaining Minimum: $45,400 - Salary is based on experience, education, and background. General Purpose: The purpose of this position is to research Housing Choice Voucher operations to help management make decisions, reformulate policies, adjust logistics, and make changes to streamline operations. The incumbent will be cross trained to serve as backup for the Continued Assistance Supervisor, the Owner Services Supervisor, the Housing Choice Voucher Manager and the Account Specialist. This position will assist with the following duties: reporting, the voucher issuance process, maintaining utilization and income targeting data, annual, special, emergency and quality control inspections, check run, processing RFTAs, and helping to ensure the flow of productivity as it relates to processing certifications to include moves, annuals and interims. All activities must support AMHA's mission, strategic goals and objectives. Essential Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Analyzes rates proposed by landlords and determines reasonableness of landlord rates; communicates with landlords and negotiates modified rates as required; establishes contracts with landlords in accordance with Agency procedures; approves proposed rental rates for requested rent increases Offers technical assistance to staff Conducts briefings with applicants and landlords on the features of the HCVP programs; represents AMHA in a professional and courteous manner at all times. Assists with new and ongoing training for staff; ensure that the department is following HUD regulations, Agency procedures and appropriate inspection methods Assists with SEMAP indicators related to reporting, enforcement, and gathering the necessary data for sampling · Assists the Owner Services Supervisor with the NSPIRE inspection process for all HCVP/Section 8 housing programs to include initial, annual, biennial and special inspections; assist with inspection scheduling, as well as downloading, uploading and extracting data from the HUD application Works in coordination with other HCVP management to ensure the flow of operations as it relates to certification processing as needed (annuals, interims, retros and ports) · Conducts quality control (QC) inspections in accordance with NSPIRE guidelines · Assists HCV Manager and Supervisors with updating all policies and procedures Maintains confidentiality as he/she will work with tenant and landlord files that contain sensitive information Calculate rent adjustments Miscellaneous Devotes appropriate attention to AMHA Strategic Plan objectives as assigned, ensuring that such goals are met or exceeded. Maintains a record of acceptable attendance and punctuality. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills: Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Job Competencies: Knowledge of federal, state and local regulations, including HUD directives, with regard to the Housing Choice Voucher Program and lease activities; knowledge of NSPIRE inspections and Lead-based paint; knowledge of local housing codes; knowledge of housing inspection techniques and procedures; knowledge of lead-based paint testing and abatement protocols; knowledge of hazardous material safety practices; understanding of AMHA’s strategic goals and structure; basic knowledge of landlord-tenant laws; knowledge of Summit County housing market and ability to research and determine reasonable rental rates; skills in multi-tasking, prioritization and problem resolution; knowledge of HCV rent calculation methods; familiarity with Authority employment policies and union agreements. Education, Experience and Certifications: Bachelor’s degree and a minimum of two (2) years’ experience working in a Housing Choice Voucher Program or related area; or an equivalent combination of education and experience. Computer Skills: To perform this job successfully, an individual should be competent in the usage of e-mail, internet, spreadsheet and word processing software. Employee must be capable of using common office equipment such as copiers, fax machines and scanners. Must be able to learn other computer software programs as required by assigned tasks. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Office environment. Employee must be able to work extra hours as needed. Moderate noise level. AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans. Monday - Friday 8:00am - 4:30pm

Keywords: Akron Metropolitan Housing Authority, Euclid , Operations Assistant, Healthcare , Akron, Ohio