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Customer Service/Administrative Support

Company: Professional Placement Services
Location: Euclid
Posted on: May 8, 2022

Job Description:

-Process purchase orders via telephone, mail, and fax. Provides quotes to customers. -Data entry of customer purchase orders. -Follows up with customers regarding orders, complaints, etc. -Investigates and disposes of all UPS claims for lost and/or damaged packages. -Works with sales representatives to ensure customer satisfaction. -Receives and participates in the resolution of customer complaints. -Coordinates returning of goods. -Coordinates timely shipment of orders by interacting with the Warehouse Supervisor. -Works with the Accounts Receivable Expeditor to resolve customer credit issues. -Files completed Package Stock Replenishment (PSR) orders. -Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment. -Purchases fastener products for resale. -Coordinates returning of goods and corrective action. WHY ARE YOU INTERESTED? -Undertakes special assignments as required to assure satisfactory order handling. -Fill in for Receptionist when needed. -Fill in for other office positions when needed. -Filing, when needed. -Assist / Fill in for Hex Socket Sales Data Processing Supervisor when needed IS IT RIGHT FOR YOU? -Education/Experience -High School Diploma Communication skills -Ability to read and interpret documents. -Ability to write reports and correspondence. -Ability to effectively present information and respond to questions. -Mathematical Skills: Ability to add, subtract, multiply and divide. -Ability to work with fractions, percentages, ratios, and proportions. Reasoning ability -Ability to recognize, define and solve problems. -Ability to collect data, establish facts and draw conclusions. -Negotiation skills. -Decision-making skills. -Specific requirements -Computer skills --- use of in-house software. -Ability to manage and complete multiple tasks. -Ability to use facsimile machine. -Regular attendance. Please Submit Resumes To: Email: or Call 440-974-0800

Keywords: Professional Placement Services, Euclid , Customer Service/Administrative Support, Hospitality & Tourism , Euclid, Ohio

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