Customer Service Representative

Company: Kerr Lakeside Inc
Location: Euclid
Posted on: May 8, 2022

Job Description:

Job Description We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Process purchase orders via telephone, mail and fax. Provides quotes to customers. Data entry of customer purchase orders. Follows up with customer regarding orders, complaints, etc. Investigates and disposes of all UPS claims for lost and/or damaged packages. Works with sales representatives to ensure customer satisfaction. Receives and participates in the resolution of customer complaints. Coordinates returning of goods. Coordinates timely shipment of orders by interacting with the Warehouse Supervisor. Works with the Accounts Receivable Expeditor to resolve customer credit issues. Files completed Package Stock Replenishment (PSR) orders. Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment. Purchases fastener products for resale. Coordinates returning of goods and corrective action. --- Qualifications: 2 plus years of experience in customer service in manufacturing setting Inventory control experience preferred Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Company Description Kerr Lakeside is a leading manufacturer of Domestic Fasteners, Cold Formed Specials and Precision Turned Products. We offer competitive wages, health/dental benefits, and a pension

Keywords: Kerr Lakeside Inc, Euclid , Customer Service Representative, Hospitality & Tourism , Euclid, Ohio