Customer Service Representative

Company: Tylok International Inc.
Location: Euclid
Posted on: May 12, 2022

Job Description:

Job DescriptionWe've got a great opportunity for a Customer Service Representative to join the Tylok Sales team.About Us:Based in Euclid, Ohio, Tylok was founded over 65 years ago by Cullen Crawford, who developed and patented the original flareless fitting that gave birth to the compression fitting industry. Today, Tylok manufactures instrumentation & tube fittings, valves, and associated products.This Position:As a Customer Service Representative, you will be the prime point of contact with our distribution partners. Typical responsibilities include:

• Fielding inquiries for product information, pricing, availability, and delivery
• Order intake
• Initial contract review and order entry into ERP system
• Issuing order acknowledgements
• Updating customers as required on order status, deliveries, etc.
• Resolving customer concerns.Qualifications:You should have 2+ years of experience in a similar technical sales/customer service role, demonstrating a strong customer focus, service orientation, and technical aptitude. We expect proven skills in oral and written communication, MS Office applications (Excel, Word, Outlook, Access, etc.), ERP systems (order entry, acknowledgments, order status, and invoicing), work organization, task prioritization, problem solving, contact documentation, and follow up. You must be able to work effectively with a broad range of personalities (including difficult customers), while projecting a positive, respectful approach (even under duress). Flexibility and adaptability to new initiatives is required.Preferred attributes are knowledge of the instrumentation & tube fitting and valve industries, including target markets, distribution channels, related machining and manufacturing processes, and order intake within an ISO 9001-registered environment. We would prefer an Associate degree in a related discipline (Marketing, Business Administration, or Mechanical Engineering Technology).Working at Tylok:Tylok offers the flexibility and familiarity of a family-owned small company environment. We offer full time employees health care, dental, and vision care plans, company-provided basic life, AD&D, and short-term disability coverage, and 401(k) retirement savings plan.

Keywords: Tylok International Inc., Euclid , Customer Service Representative, Hospitality & Tourism , Euclid, Ohio