Customer Service Representative I

Company: Dextera Corporation
Location: Euclid
Posted on: March 13, 2023

Job Description:

Dextera Corporation, a woman-owned, small business headquartered in Centreville, Virginia is currently seeking candidates to fill Customer Service Representative I positions located in Euclid, OH in support of the Pension Benefit Guaranty Corporation (PBGC) Field Office Support Services contract. POSITION SUMMARY The Customer Service Reprehensive I will be expected to receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. Utilize authorized computer systems to gather and confirm information prompted by incoming calls. The successful candidate will be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.ESSENTIAL FUNCTIONS Demonstrated keyboard board skills.Verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers.Receive inbound participant phone calls and provide appropriate customer service support..Utilize authorized computer systems to gather and confirm information prompted by incoming calls.Provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract. JOB SPECIFICATIONS/QUALIFICATIONS A GED or high school diploma is required with at least six (6) months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting.Must be able to obtain and maintain a Public Trust Clearance. Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply. PI207845697

Keywords: Dextera Corporation, Euclid , Customer Service Representative I, Hospitality & Tourism , Euclid, Ohio