Customer Service Administrator (General Clerk) - Ohio

Company: Serco North America
Location: Euclid
Posted on: May 3, 2021

Job Description:

Position DescriptionIf you love a high energy and fast pace environment - Serco has a great opportunity for you! The General Clerk III will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.In the General Clerk role, you will:The General Clerk acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries. Provides base level customer service. Responsibilities include, but are not limited to: managing inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response, keeping accurate records of all conversations, and meeting contractual qualitative and quantitative targets. Performs tasks associated with call handling to include basic plan and participant file research and updates. Preparation and scanning of documents into PBGC systems.Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.Works under immediate supervision and reports to a supervisor.Office location is in Euclid, Ohio Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.QualificationsTo be successful in this roll, you will have: High School Diploma or GED Must be able to obtain and/or maintain a Pubic Trust security clearance. Two years of related experience. Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents. Microsoft Office knowledge and experience.Office location is in Euclid, Ohio Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Keywords: Serco North America, Euclid , Customer Service Administrator (General Clerk) - Ohio, Other , Euclid, Ohio