General Clerk III
Company: Serco Group
Location: Euclid
Posted on: June 6, 2021
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Job Description:
Position Description If you love a high energy and fast pace environment - Serco has
a great opportunity for you! The General Clerk III will be on a
dynamic team, supporting customers with processing their retirement
pensions at our Euclid, Ohio location. Bring your expertise and
collaborative skills to make an impact towards servicing our
retirees. Serco and PBGC protects the retirement security of over
35 million Americans in single employer and multiemployer pension
plans. Our goal is to provide the highest level of customer support
and to work to protect workers and retirees hard earned pension
benefits. In the General Clerk role, you will: The General Clerk acts as a liaison between our government
customer and its participants. Effectively resolves customer
issues, requests and inquiries. Provides base level customer
service. Responsibilities include, but are not limited to: managing
inbound calls in a timely manner, following call center scripts
when handling different topics, identifying customer needs,
providing basic information, researching participant accounts,
addressing basic questions or issues, providing an accurate and
efficient response, keeping accurate records of all conversations,
and meeting contractual qualitative and quantitative targets.
Performs tasks associated with call handling to include basic plan
and participant file research and updates. Preparation and scanning
of documents into PBGC systems. Has knowledge of commonly used concepts, practices and
procedures as it relates to benefits administration. Relies on
instructions and pre-established guidelines to perform the
functions of the job. Primary job functions do not typically
require exercising independent judgment. Works under immediate
supervision and reports to a supervisor. Office location is in Euclid, Ohio Due to the current pandemic
situation, candidates may be assigned to remote telework; However,
on site work will be required for this position once safety
restrictions are lifted. Qualifications To be successful in this roll, you will have: Office location is in Euclid, Ohio Due to the current pandemic
situation, candidates may be assigned to remote telework; However,
on site work will be required for this position once safety
restrictions are lifted. If you are interested in supporting and working with our PBGC
Team and a passionate Serco team- then submit your application now
for immediate consideration. It only takes a few minutes and could
change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc.
Serco serves every branch of the U.S. military, numerous U.S.
Federal civilian agencies, the Intelligence Community, the Canadian
government, state and local governments, and commercial clients. We
help our clients deliver vital services more efficiently while
increasing the satisfaction of their end customers. Headquartered
in Herndon, Virginia, Serco Americas has approximately 8,000
employees and is part of a $4 billion global business that helps
transform government and public services around the world. At
Serco, our employees are our most valuable asset - we listen,
respect and support them throughout their career at Serco. We
invite you to become part of our dynamic team. Serco is an equal
opportunity employer committed to diversifying our workforce (Race/
Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National
Origin/ Disability/ Vets).
Keywords: Serco Group, Euclid , General Clerk III, Other , Euclid, Ohio
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