Patient Access Representative

Company: Cleveland Clinic
Location: Euclid
Posted on: May 21, 2023

Job Description:

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Patient Access Representative

Location
Euclid

Facility
Euclid Hospital

Department
RCM PAS Euclid-Finance

Job Code
U99943

Shift
Day/Evening/Night/Weekend

Schedule
12:00pm-8:30pm

Job Summary
Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital is a 371-registered bed hospital that offers a complete continuum of care: emergency services, sub-acute care, rehabilitation and outpatient care. Cleveland Clinic is ranked as one of the nation's top hospitals by "U.S. News & World Report."

As a Patient Access Representative, you are responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and requesting, collecting, and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who:
---Has outstanding communication and customer service skills.
---Can multi-task while following directions, paying attention to details and staying organized.
---Demonstrates a strong, reliable work ethic.
---Excels working both independently and as part of a team.
---Is comfortable working on their feet for long periods of time.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.
  
  Education:
  
  • High school diploma or equivalent.
    
    Certifications:
    
    • None required.
      
      Complexity of Work:
      
      • Basic PC software application knowledge and ability to use multiple data systems required.
      • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
      • Must be detail oriented.
      • Excellent communication, organizational and interpersonal skills required.
      • Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
      • Demonstrates a positive and professional approach and communicates effectively with customers and team members.
        
        Work Experience:
        
        • Minimum of 2 years of experience in a customer facing role with in person or phone contact.
        • An Associates degree may substitute for up to one year of the stated experience.
        • A Bachelors degree my substitute for up to two years of the stated experience.
          
          Physical Requirements:
          
          • Ability to communicate and exchange accurate information.
          • Ability to perform work in a stationary position for extended periods.
          • Ability to work with physical records or operate a computer or other office equipment.
          • In some locations, ability to travel throughout the hospital system.
          • In some locations ability to move up to 25 lbs.
            
            Personal Protective Equipment:
            
            • Follows standard precautions using personal protective equipment as required.
              
              The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.
              
              Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.
              
              Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
              
              Please review the Equal Employment Opportunity poster.
              
              Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Keywords: Cleveland Clinic, Euclid , Patient Access Representative, Other , Euclid, Ohio