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General Clerk III

Company: Dextera Corporation
Location: Euclid
Posted on: May 26, 2023

Job Description:

Work Location: Euclid, Ohio (Onsite)
The General Clerk III handles high-priority information requests and is highly accountable and responsible for safeguarding sensitive information. This position will use judgment, knowledge and experience to make administrative decisions, resolve issues and elevate issues in accordance with policy and guidelines.

  • Provides overall clerical support functions for the processing activities.

  • Performs a variety of benefits administration and case-processing tasks assigned to higher-level staff.

  • Enters data into PBGC's systems of record.

  • Performs tasks associated with document management activities including plan and participant file maintenance (scanning, indexing, and document preparation).

  • Responds to customer inquiries and telephone calls.

  • Performs the daily processing of customer interactions.

  • May support database-building activities.

  • May support the issuance of benefit determination letters.

  • Other duties as assigned.


    • High School Diploma or GED and two (2) years of related experience.

    • Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.

    • Experience working in a call center is preferred.

    • Must be able to obtain and maintain a Public Trust Clearance.

    • May be required to travel for data collection trips.


      • Language Ability: Ability to read and interpret standard documents. Ability to write routine reports, and correspondence, and speak effectively on the phone and before groups, customers or employees of an organization.

      • Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percent and to draw and interpret information.

      • Reasoning Ability: Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions dealing with several abstract and concrete variables.

      • Computer Skills: To perform this job successfully, an individual must be proficient in experience using Microsoft Office Suite including MS Word, Excel, Outlook, PowerPoint and Adobe PDF.

      • Work Environment: Work is performed in a fast pace is driven office environment. The noise level in the work environment is usually low.

      • Physical Demands: The work is primarily sedentary. Periodically, the position requires the lifting of boxes weighing up to 50 lbs. The employee will have constant visual contact with a computer monitor. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

      • Other Demands: Must comply with company policies and follow established safety rules, maintain a neat and clean work area, and operate all office equipment in a safe manner, and report any unsafe acts or conditions to the immediate supervisor or management official.

        Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply

Keywords: Dextera Corporation, Euclid , General Clerk III, Other , Euclid, Ohio

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