Immigration Data Specialist
Company: Case Western Reserve University
Location: Cleveland
Posted on: April 20, 2024
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Job Description:
Apply for JobJob ID12539
LocationCase Main Campus
Full/Part TimeFull-Time
Regular/TemporaryRegular
Add to Favorite JobsEmail this JobJob Description
POSITION OBJECTIVEWorking independently with limited supervision,
the Immigration Data Specialist will serve as a key member of the
Visa and Immigration Services and Advisors (VISA) Office by acting
as business/ project manager for one or more functional modules,
balancing multiple projects and priorities within and also across
modules and customers, both internal and external. Responsible for
complete project life cycle of international systems, working
independently and with emphasis on all customer-facing activities
including implementing a strategic plan, including metrics and
goals, in order to maximize the university's investment in Terra
Dotta, Student Information System (SIS), and Student and Exchange
Visitor System (SEVIS). The specialist is responsible for
understanding the matriculation and immigration processes for
international students and ensuring the accuracy of student records
for all international students. The specialist will function
independently to ensure systems meet the needs of the VISA office
and enhance the customer service experience while facilitating
compliance. Finally, the specialist will analyze data to identify
trends and design and implement procedures and policies to meet
growing needs. This position requires a familiarity with the
university and its administrative and academic structure in
addition to a working knowledge of U.S. Citizenship and Immigration
Services (USCIS) and Department of State (DOS) F-1 and J-1
regulations and procedures. ESSENTIAL FUNCTIONS Ensure business
systems solutions for the international student and scholar
database (Terra Dotta) are functional and meet requirements. Serve
as a liaison between Terra Dotta and users of Terra Dotta on
campus, build and streamline systems, independently create
appropriate processes and procedures to increase effectiveness, and
analyze customer needs. Develop and implement testing scenarios.
Maintain system requirements and/or specification documentation for
the international student database. Analyze systems interface
requirements, coordinate the exchange of data within and outside
the university. Assure accuracy and integrity for the integration
and migration of data between and among systems. Manage the Student
and Exchange Visitor Information System (SEVIS) as a designated
official. (30%) Analyze international student data to create
pathways for systems growth and responsiveness. Mine and analyze
historical data to improve efficiencies and customer service. (20%)
Carefully monitor the interface and transfer of information from
the university's Student Information System (SIS) to Terra Dotta
and from Terra Dotta to SEVIS. Liaison with [U]Tech, researching
and resolving any interface difficulties between systems. (20%)
Serve as a Designated School Official (DSO) and Alternate
Responsible Officer (ARO) for Case Western Reserve University. This
role requires U.S. government adjudication and training and gives
the SEVIS coordinator the independent authority to advise students
on a case-by-case basis on their legal immigration status in the
United States, when needed as backup for International Student
Advisors and Immigration Specialists. Independently interpret
complex U.S. regulations that require specific and ongoing training
and expertise to help Case Western Reserve University remain
compliant and keep international students in status. Recommend Case
Western Reserve University immigration policies based on expertise
with U.S. government regulations. (10%) Monitor data input and data
reporting for departmental audits, university administrators,
community organizations, and governmental agencies, including the
annual Open Doors Report (International student statistics sent to
the Institute of International Education). Design systems to track
and report on key performance indicators for the VISA office. (10%)
Website: Maintain accurate and up-to-date content on the
university's VISA website, including LCA compliance postings, as
directed by the VISA Director. (10%) NONESSENTIAL FUNCTIONS (Since
negligence or lack of knowledge will subject Case Western Reserve
University to fines and/or subject non-immigrants to deportation,
there are no non-essential immigration-related functions.) Provide
feedback and recommendations annually on immigration policies and
procedures. ( Participate in training sessions, monthly staff
meetings, HR and VISA projects, and team projects. ( Participate in
and support university events planned by the HR event planning
committee (e.g., Benefits Fair, Staff Service Awards, Employee
Appreciation Day, Party on the Quad, etc.) ( Perform other duties
as assigned. CONTACTSDepartment: Frequent daily work with the staff
of the VISA Office to ensure that data is gathered and implemented
correctly. Regular contact with other HR staff, including HR
leadership, HR Service Center, HR Records Office to provide
information, resolve complaints and develop new
functionality.University: Regular contact with Academic Departments
to assist in admitting/bringing international students (degree-
seeking and exchange) and staff to Case Western Reserve University
and helping them to maintain their status. Regular contact with
Undergraduate Admissions, Graduate Studies, Student Employment,
Payroll, and other faculty/staff across campus. Frequent contact
with [U]Tech and the International Student Resources and Engagement
Office.External: Frequent contact with U.S. Citizenship and
Immigration Services, Department of State, Embassies, and
Consulates. Frequent contact with SEVIS and Terra Dotta software
help desks.Students: Frequent interaction with students seeking
basic immigration information or forms. SUPERVISORY
RESPONSIBILITYMay supervise work of project team members when
assigned as project lead. This position may supervise student
employees. QUALIFICATIONSExperience: 3 to 5 years of relevant work
experience required. Prefer experience in higher education. Prefer
experience in international higher education.Education: Bachelor's
degree in related field required. Prefer IBA Business Analysis
Professional Certification. Prefer Master's degree. REQUIRED SKILLS
Excellent skills in database programs, tools, and technology.
Advanced knowledge of Microsoft Windows and other software
applications. Prior Terra Dotta and/or SEVIS experience a plus. Can
translate between customers and information systems professionals
to ensure all parties understand, in their own terms, systems
needs, requirements, and technology parameters and constraints.
Effective project management principles. Ability to understand
problems from a broad, interactive perspective. Ability to develop
and implement solutions that combine information in new ways.
Ability to identify opportunities for business process improvements
across schools and departments within project scope analyzing
current practice and implementing best practices. Demonstrated good
judgment in selecting methods and techniques for obtaining desired
results. Balance competing short-and long-term goals within one's
area in alignment with the larger area's direction and objectives
as well as the university's strategic plan. Ability to work
collaboratively with team members, core functional leaders, subject
matter experts, a variety of end users, UTech and
customer/governance groups to ensure project accountability.
Actively seek help in gathering resources, solicit input, and use a
variety of techniques to reach a solution. Identify the need for
outside support. Create a sense of belonging and ownership among
team members; promote mutual support and interaction. Decision
making guided by precedents and objectives. Make decisions and
recommendations on issues affecting a department/school, project,
or customer base. Has a broad understanding of how technology
aligns to other business strategies and initiatives. Strong oral
and written communication skills. Ability to write and present
reports, contracts and/or proposals for internal and/or external
audiences. Strong attention to detail and ability to manage
multiple priorities through constant interruption. Good problem
solving and organizational skills. Working knowledge of Federal
regulations regarding F and J visa status a plus. Ability to meet
consistent attendance. Ability to interact with colleagues,
supervisors, and customers face to face. WORKING CONDITIONSMust
have US Citizenship or lawful permanent residence to meet ARO/DSO
reporting requirements as required by U.S. Department of Homeland
Security and U.S. Department of State.General office environment
working with databases. The employee performs repetitive motion
using a computer mouse and keyboard to type. Frequently works under
intense pressure and narrow legal timeframe for task completion,
deadlines, and high volume of general activity; work may include
stressful situations regarding foreign worker extensions,
maintenance of status, and other federal regulations. Works around
continuous interruptions, including walk-in traffic and phone
calls. Daily walk-in meetings. May require some weekend and evening
hours. Position location: Cleveland, Ohio. May be eligible to
participate in the university's hybrid remote work program (up to 2
days remote/week) upon completion of orientation
Hybrid Eligibility
This position is eligible for hybrid work arrangement up to two
remote days per week at the discretion of the department. New
employees may begin a hybrid schedule upon approval from the
supervisor, successful completion of an orientation period and
signing the remote work checklist certification form.
Diversity Statement
In employment, as in education, Case Western Reserve University is
committed to Equal Opportunity and Diversity. Women, veterans,
members of underrepresented minority groups, and individuals with
disabilities are encouraged to apply..
Reasonable Accommodations
Case Western Reserve University provides reasonable accommodations
to applicants with disabilities. Applicants requiring a reasonable
accommodation for any part of the application and hiring process
should contact the Office of Equity at 216-368-3066 to request a
reasonable accommodation. Determinations as to granting reasonable
accommodations for any applicant will be made on a case-by-case
basis..
Keywords: Case Western Reserve University, Euclid , Immigration Data Specialist, Other , Cleveland, Ohio
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