Medical Office Specialist
Company: Neighborhood Family Practice
Location: Cleveland
Posted on: April 1, 2026
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Job Description:
Description JOB CONTENT Position Summary: (Overall purpose of
this position) Responsible for all patient support services
conducted in the front office. Essential duties and
responsibilities which must be performed in order to carry out the
position purpose summarized above: (The following description is a
general representation of the key duties and responsibilities of
this position. Other duties may be assigned, as required.) Greets
patients and visitors in a prompt, courteous, and helpful manner.
Uphold the positive reputation of Neighborhood Family Practice by
always treating visitors in a friendly, welcoming and compassionate
manner. Responsible for accurate and timely scheduling and
registration. Makes appropriate phone calls or access insurance
companies through internet to determine patient’s eligibility of
coverage. Collect co-payments and other types of patient
responsibility payments and accurately balances money collected
daily. Educate patients on options available for all patients
eligible for financial assistance. Efficiently handles telephone
calls and routes to appropriate persons or departments.
Communicates general clinic information to necessary persons.
Follows office policies and procedures for your department as well
as the organization. Maintains work area and lobby in a neat and
orderly manner. Effectively communicates with providers or other
departments. Responds to emergency calls and uses overhead paging
system according to procedure. Coordinates patient transportation
for scheduled patients with need. Calls and confirms patient
appointments as needed. Makes outreach calls to patients for care
and quality team as needed. Participates in educational activities
or training sessions as appropriate. Protects patients’ rights by
maintaining confidentiality of personal and financial information
and securing workstation. Handles faxes and copying as requested.
Qualifications Qualifications: Specific knowledge, training or
skills required to perform the duties of this position. Specific
concepts, courses, training programs or required certifications:
(To perform this position successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skills and
abilities required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
High school diploma or GED. Computer proficiency: Microsoft Office
Suite and EPIC EMR knowledge preferred. Ability to establish and
maintain effective working relationships with staff, patients and
the public. Ability to read and understand oral and written
instructions. Ability to follow written policies and procedures.
Ability to work independently. Understands and initiates a team
work approach when appropriate. Knowledge of medical insurance
preferred. Ability to operate fax machine and photocopier. Ability
to sort and file materials correctly by alphabetical or numeric
system. Desire to deliver quality work and the ability to accept a
high level of responsibility. Dedication to maintaining
confidentiality of all patient records. Ability to multi-task in a
stressful environment. Ability to speak clearly and concisely with
a pleasant telephone voice. Strong organizational qualities.
Ability to communicate in English and Spanish preferred. Valid Ohio
driver’s license and insurance. Essential Physical Demands and
Working Environment: (The physical demands and work environment
described below are representative of those that must be met by an
employee to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.)
Ability to see, communicate, hear and utilize electronic
communication devices. Office work environment. Occasional evening
or weekend work. Previous experience that is necessary background
to qualify for this position: At least 1-year work experience in a
medical office setting preferred. REPORTS TO AND EVALUATED BY:
Manager of Patient Services, Site Manager
Keywords: Neighborhood Family Practice, Euclid , Medical Office Specialist, Customer Service & Call Center , Cleveland, Ohio
